Owner Success Manager

Job Opening: Owner Success Manager

 

Get to Know Us

Host Wise is a game-changing property management company in Portugal, driven by a passion for revolutionising the vacation rental and real estate investment sectors. We connect property owners, real estate investors, tourists, and digital nomads from all corners of the world.

Lightning-fast Growth StartUp, we closed 2025 with promising numbers: Managing over +600 properties (apartments, houses and hostels) 12M€ annual revenue, 60 talented people and successfully spinning off Invest Wise and Work Wise.

 

Our Culture at Host Wise

We are passionate about creating a people-first environment that values growth, responsibility, and innovation. We believe in:

• Prioritizing accountability and autonomy in decision-making;
• Investing in our team’s personal and professional development;
• Fostering a collaborative, transparent, and inclusive workspace;

 What you’ll be doing

Reporting directly to the Operations Team, this role is responsible for ensuring an exceptional experience for our property owners, combining relationship management with structured operational thinking.

This is a high-impact role for someone who thrives in a people-facing yet process-driven environment, capable of building trust while also creating structure and scalability in how we manage owner relationships.

In this role, you will be responsible for:

• Manage a portfolio of property owners, acting as the main point of contact and building long-term trusted relationships;
• Provide regular performance updates, clearly explaining operational and financial results;
• Manage owner expectations proactively, ensuring transparency and alignment;
• Design and improve owner communication processes, bringing structure and consistency;
• Document workflows, requests and interactions, ensuring internal clarity and scalability;
• Work closely with operations teams to resolve issues and guarantee service excellence;
• Ensure all owner requests are properly tracked, prioritized and executed;
• Identify risks of dissatisfaction and act proactively to prevent owner churn and improve retention;