Privacy Policy

1. Data Controller

The controller responsible for your personal data is:

2. Personal Data We Collect

We may collect the following categories of personal data:

2.1. Identification Data

• Full name
• Email address
• Phone number
• Address
• Tax identification number (NIF)

2.2. Property Data

• Property information (location, type, features)
• Property-related documentation
• Vacation rental licences

2.3. Browsing Data

• IP address
• Browser and device type
• Pages visited and time spent
• Cookies and similar technologies

2.4. Communication Data

• History of communications with us
• Contact preferences
• Feedback and reviews

3. Purposes of Processing

We use your personal data for the following purposes:

• Service Delivery: Managing your vacation rental, guest communication, booking and payment processing.
• Communication: Responding to your enquiries, sending information about our services and relevant updates.
• Marketing: With your consent, sending newsletters and promotional information.
• Legal Compliance: Fulfilling legal and regulatory obligations, including tax and vacation rental obligations.
• Service Improvement: Analysing website usage and improving user experience.

4. Legal Basis for Processing

The processing of your personal data is based on the following legal grounds:

• Contract Performance: When processing is necessary for the performance of a service contract.
• Consent: When you have given your express consent for specific purposes.
• Legitimate Interest: When we have a legitimate interest that does not override your rights.
• Legal Obligation: When processing is necessary to comply with a legal obligation.

5. Data Sharing

We may share your personal data with:

• Booking Platforms: Airbnb, Booking.com, and other platforms where properties are listed.
• Service Providers: Companies that assist us in delivering services (cleaning, maintenance, accounting).
• Public Authorities: When required by law or regulation.
• Business Partners: In cases of merger, acquisition or asset transfer.

We do not sell your personal data to third parties.

6. International Transfers

Some of our service providers may be located outside the European Economic Area (EEA). In such cases, we ensure that adequate safeguards are in place to protect your data, including:

• European Commission adequacy decisions
• Standard contractual clauses approved by the European Commission
• Other legally provided mechanisms

7. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected:

• Contractual Data: For the duration of the contract and the legally required period after its termination.
• Tax Data: 10 years after the end of the fiscal year.
• Marketing Data: Until consent is withdrawn or the business relationship ends.
• Browsing Data: As specified in our Cookie Policy.

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of Access: Obtain confirmation as to whether we process your data and access it.
• Right to Rectification: Request the correction of inaccurate or incomplete data.
• Right to Erasure: Request the deletion of your data in certain circumstances.
• Right to Restriction: Request the restriction of processing of your data.
• Right to Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to the processing of your data in certain situations.
• Right to Withdraw Consent: Withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at comercial@hostwise.pt.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include:

• Encryption of data in transit and at rest
• Strict access controls
• Continuous security monitoring
• Regular staff training on data protection

10. Cookies

Our website uses cookies and similar technologies. For detailed information about the cookies we use and how you can manage them, please see our Cookie Policy.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised update date. We recommend that you review this policy regularly.

12. Complaints

If you believe that the processing of your personal data violates data protection legislation, you have the right to lodge a complaint with the competent supervisory authority:

13. Contact

For questions about this Privacy Policy or about the processing of your personal data, please contact us: