Cleaning is not only a matter of aesthetics but a pivotal pillar in ensuring guest satisfaction and safety. We want to discuss its importance and best practices to follow.
Why is the Cleaning of a Vacation Rental Essential?
For guests, getting to a clean accommodation is essential. A bad impression can ruin the experience from the beginning, adversely affecting the reviews and reputation of your business.
Cleaning Tips by Division
Common Areas
Clean handles, switches, and spaces between the pillows.
Aspire carpets, carpet, and footers.
Use a microfiber cloth to dust out.
Kitchen
Clean and disinfect all utensils and surfaces.
Check the validity of the food left.
Always have new kitchen towels and sponges at your disposal.
Bathroom
Inspect and clean moisture-prone areas often.
Keep shower towels and curtains in good condition.
Use suitable disinfectants.
Rooms
Invest in mattresses and quality sheets.
Check regularly for spots and defects.
Clean under the beds.
Outer Spaces
Keep the outer area clean and tidy.
Clean windows inside and out.
Take care of the outer furniture and gardens.
Cleaning After the Check-out
After checking out, do a thorough check to ensure everything is for the next guests:
Airing the property.
Look for food scraps, stains, or marks on the surfaces.
Clean the dishes left behind and remove the garbage.
Manage Various Properties
For owners who manage various properties, organization and efficiency are fundamental. We highly recommend using the Breezeway app. This tool allows for effective coordination of cleanings and maintenance.
Here are some of its advantages:
Creation and Assignment of Tasks
Create specific tasks and assign them to your team members.
Use of Check-Lists
Create checklists to ensure that each room, such as bedrooms and bathrooms, is cleaned according to your standards.
Documentation with Photographs
Request photos of the clean areas to prove that everything was done correctly. These photos can be essential to resolving disputes with guests and platforms like Airbnb.
Penalties by Poor Cleaning
It is crucial to be aware of the consequences of poor cleaning. When guests open a ticket on reserve platforms (OTAs) like Airbnb due to cleaning problems, this can significantly impact your business.
Penalties may include:
Classification Reduction
Negative reviews can lower your property ranking.
Fines and Refunds
You may be required to pay fines or refunds to unsatisfied guests.
In addition to regaining the reserve cleaning fee, the guest can earn up to 30% of the value of the night affected. The reserves are sometimes canceled if the guest does not want to wait for a solution.
Announcement Removal
In extreme cases, your ad can be temporarily or permanently removed from the platform.
Loss of Revenue
These factors, combined with the lower occupancy rate and possible financial compensation, may significantly decrease income.
Maintaining a high standard of cleaning is essential to ensuring guest satisfaction and continuity of your business.
If you have questions about managing your properties or need help optimizing profitability, we can help. Please contact us, and we will work together to maximize your income.