Our commitment to excellence in managing vacation rental properties is unwavering at Host Wise. We know that for our property owners, it is critical that their investment is handled efficiently and that all operations are carried out with maximum attention to detail. So, we adopted Breezeway as an indispensable tool in our day-to-day lives, which allows us to optimize all aspects related to the management of your property.
What is Breezeway?
Breezeway is operational management software that simplifies and streamlines the process of property maintenance, cleaning, and auditing. This smart tool ensures that each task is performed accurately and within established deadlines, ensuring that your property is always in optimal condition to receive guests.
How does Breezeway work?
Through Breezeway, we can plan, monitor, and perform all maintenance and cleaning operations in an organized and efficient manner. The platform allows us to configure custom checklists and follow task execution in real-time.
The Top Advantages
We manage more than 350 properties, a rural hotel, and two hostels in mainland Portugal. To maintain efficiency and quality in all operations, Breezeway has become an essential strategic partner in Host Wise.
Maximization of Efficiency
We assign and monitor tasks in real-time, ensuring effectiveness and compliance with time frames. This improves the guest experience and increases owner satisfaction.
High-Quality Standards
Specific checklists and ongoing supervision ensure that no details are neglected, resulting in superior-quality service that strictly meets your expectations.
Documentation and Photographic Proof
Breezeway allows us to document each inspection and cleaning with detailed photographic records. These photographs serve as visual evidence of the property's state, essential to protecting your investment, especially in demanding guest cases.
Organized Management
Breezeway centralizes all relevant information, offering a clear and structured insight into daily operations, allowing us more efficient and effective management.
Impact of Breezeway Implementation on Host Wise
Since implementing Breezeway in our daily operations, Host Wise has achieved significant improvements in managing its properties. This tool has been essential to optimizing processes and increasing our efficiency.
Refund Management
Thanks to Breezeway, our success rate in reimbursement resolution has increased by 5.53%, including cases of cleaning damage, general damage, and structural damage. This success results from accurate documentation and photographic evidence that allows us to resolve disputes effectively.
Breezeway Integration with Zendesk
The recent integration between Breezeway and Zendesk simplified the work of our support team considerably, resulting in a significant increase in productivity.
Operational Efficiency
With this integration, the entire support team saves 15 to 20 hours weekly when creating and querying tasks directly on Zendesk.
Automation of Tasks
Cleanings, preventive maintenance, and audits are now automatically generated, allowing managers to devote only 30 minutes daily to supervision rather than several hours.
Latest 6 Months Results
Over the past six months, we have managed, on average, 200 last-minute field tasks per month, with 90% of these finalized tasks within 48 hours. It is important to highlight that, during this time, we have also performed more than 15,000 cleansing tasks, demonstrating our responsiveness and efficiency in managing their properties.
Breezeway is undoubtedly the best software on the market, which is essential to managing its properties with the efficiency and quality it deserves. At Host Wise, we remain committed to offering the best possible service, using cutting-edge technology to ensure that your investment is always protected and generating the maximum return.
