The History of Ava
Let’s meet Ava, who decided to travel alone and arrive at Porto at 3 a.m. Upon arriving at the vacation rental he booked, he found the door locked and the host sleeping without answering the phone. Frustrated and tired, Ava spent hours waiting until she was able to enter the apartment. This kind of situation could have been avoided with a self-check-in system.
With a safe access code, she could have entered the apartment immediately, without stress or waiting, and taken advantage of its privacy and tranquility.
The Importance of Self Check-in
Imagine getting to the end of a long day of travel and not having to worry about the exact time of arrival or wait to be received by someone. Autonomous check-in offers this freedom to both guests and owners. And the truth is that more and more travelers are looking for this solution.
In addition, OTAs (Online Travel Agencies), especially Airbnb, value and highlight properties with a self-check-in system. This has a big impact on sales conversion, as properties with self-check-in are often preferred by tourists, resulting in greater visibility and reservations.
Self Check-in Advantages
Flexibility and Convenience
Guests can arrive at any time convenient without the pressure of synchronizing their schedules with the hosts.
Security
Systems such as intelligent locks and coded safes offer a secure solution for property access.
Time
With autonomous check-in, owners save time that would otherwise be spent coordinating and performing face-to-face check-ins.
Examples of Self-Check-in Systems
Locks with Code
These systems work with electronic gate locks. Guests use a code, avoiding the need for physical keys.
Smart Locks
Remotely controlled via Bluetooth or Wi-Fi, these locks can generate unique codes for each stay.
Safes
They save the keys safely outside the house. Guests enter a code to access the key.
Results with Self Check-in Implementation
Since implementing the self-check-in system in 99% of our properties, we have recorded an average 17% increase in positive reviews related to the check-in process. Installing a self-check-in system clearly has a cost-effectiveness benefit, reflected in the best reviews and guest satisfaction.
Importance of the face-to-face Check-in
While self-check-in offers unequaled convenience, not all reserves should be treated in the same way. There are occasions when a personal touch makes all the difference. For extended stays (more than a week) or special guests, consider offering the possibility of a face-to-face check-in. This more personal approach can elevate your guest experience by demonstrating exceptional care and hospitality.
We at Host Wise always ask the guests how they prefer to be received. In some situations, we offer the possibility of a face-to-face check-in to improve the quality of general reviews. Some guests prefer face-to-face check-in because they like to meet hosts personally. In such cases, it is essential to have a team available on the field to receive guests at any time.
Want to know more about how we can help you manage your property effectively and customize it? Contact us to learn about our complete management services. Let’s simplify your life and maximize your guests’ satisfaction.
Self-check-in offers convenience and flexibility to guests and simplifies management for owners. By implementing this system, you are investing in your guests' satisfaction, ensuring them a stress-free experience from the time of arrival.
